Refund Policy
At Media Max LLC, customer satisfaction is our top priority. We strive to provide exceptional products and services, and we want to ensure that every customer has a positive experience. However, we understand that sometimes things don’t work out as expected, which is why we have developed this comprehensive Refund and Return Policy. This policy is designed to provide clarity on how we handle returns and refunds, offering you peace of mind when shopping with us.
Eligibility for Refunds and Returns: To ensure fair treatment for both our customers and our company, we have set clear guidelines on when and how refunds and returns are processed. Below are the criteria under which you can request a return or refund:
Physical products:
Defective or damaged products: If the product you received is defective, damaged, or has manufacturing faults, you are eligible for a return and refund. We encourage you to inspect the items immediately upon receiving them. If you notice any issues, please reach out to us right away.
Significantly different from description: If the product you received differs significantly from the description or images provided on our website, we will honor your return and refund request. For example, if the item received is not the correct size, color, or style as described, you can initiate a return.
Return window: To be eligible for a return, the product must be returned to us within 7 days of the delivery date. The return must be initiated by contacting us within this period.
Digital products and services:
Non delivery of services: If you purchased a service that was not delivered as agreed upon, or if we failed to provide the service in a timely manner, you may be entitled to a refund. This could include instances where you did not receive access to a digital product or service within the expected timeframe.
Unsatisfactory performance: If the service does not meet the agreed-upon specifications or falls short of what was promised during the purchase process, you can request a refund within 7 days.
Request period: Refund requests for digital products or services should be made within 7 days of purchase to be eligible for a refund.
Return Process: We aim to make the return process as simple and straightforward as possible. Please follow the steps below if you need to initiate a return:
Initiating a Return: To begin the return process, please contact our support team via email at info@mediamax.click. Include your order number, the product or service in question, and a brief explanation of why you are requesting the return or refund. If applicable, please attach any supporting documentation or images, such as photos of defective or damaged products, to help us process your request more efficiently.
Condition of returned products: All returned physical products must be in new, unused condition, with all original packaging, tags, and accessories intact. The product must not have been used or altered in any way. If the product has been opened or used, it may not be eligible for a refund or return.
Return Shipping: If you are returning an item due to a defect or error on our part, we will provide you with a prepaid return shipping label. For all other returns, the cost of return shipping is the responsibility of the customer.
Refund Processing: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund in the following manner:
Refund Method: All refunds will be issued to the original payment method used for the purchase. Please allow 7-14 business days for the refund to be processed and credited back to your account. The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.
Partial Refunds: In some cases, a partial refund may be issued if the product is returned in a used or damaged condition. If the return is due to an issue such as a product defect, we will process a full refund.
Non-Refundable Items: While we strive to be fair and transparent, certain items and situations are exempt from refunds and returns. These include, but are not limited to:
Custom or Personalized Products: Custom-made or personalized items, such as those with engravings, custom prints, or alterations specific to the customer, are non-refundable unless defective or damaged.
Downloadable Digital Products: Once a digital product, such as an eBook, software, or digital download, has been accessed or downloaded, it cannot be returned. Please ensure you review the product details thoroughly before purchasing digital items
Opened and Used Products: Products that have been used, opened, or altered in any way may not be eligible for return or refund. This applies to products such as cosmetics, health and beauty items, or hygiene-related products.
Exceptions to the Refund Policy: We recognize that there may be exceptional circumstances that require special consideration. In these cases, we may provide refunds or accept returns even if they fall outside the guidelines. These exceptions may include:
Damaged Items: If an item was damaged during shipping, we will provide a full refund or send a replacement item at no additional cost to you.
Order Mistakes on Our Part: If we made an error in fulfilling your order, such as sending the wrong product, we will honor the return and refund request and cover any return shipping costs.
How to contact us: If you have any questions about our refund and return policy or need assistance with your return or refund request, please do not hesitate to contact us. You can reach us via:
Email: info@mediamax.click
Phone: (870) 776-8890
Address: 1400 Forum Boulevard, Columbia, Missouri 65203
Our customer support team is here to assist you and will respond to your inquiry as quickly as possible. We appreciate your trust in us and look forward to resolving any issues promptly.