Cancellation policy
At Media Max LLC, we strive to maintain transparency and flexibility to accommodate the needs of our clients. Below, you will find our detailed cancellation policy, which ensures a smooth process for managing subscription and service cancellations.
Overview of Cancellation Terms: Clients may cancel any ongoing subscription or service agreement by following the terms outlined in this policy. Cancellation requests must be submitted within the specified timeframes to avoid unnecessary charges. Our goal is to make the cancellation process straightforward while ensuring that all work performed is appropriately compensated.
Cancellation Process: To initiate a cancellation:
Submit a written request via email to ali@mediamax.click, clearly stating your intent to cancel.
Provide your full name, email address, and details of the service or subscription you wish to cancel.
A confirmation email will be sent to you within 1–2 business days acknowledging your request.
For urgent cancellations, you may also call us directly at (870) 776-8890 during business hours.
Cancellation Deadlines:
Subscriptions: Cancellation requests must be made at least 3 business days before the next billing cycle to avoid being charged for the upcoming period.
Ongoing Projects: Cancellations for active projects can be made at any stage, but fees for completed work and any associated costs will still apply.
Trial Periods: Clients utilizing a trial service must cancel 24 hours before the trial ends to prevent automatic subscription billing.
Refund Eligibility for Cancellations:
Subscriptions: Clients who cancel subscriptions within the stipulated timeframes are eligible for a refund for any unused services already billed.
Project-Based Services: Refunds for cancellations of ongoing projects will depend on the stage of the project at the time of cancellation. Charges for work already completed, including design concepts, SEO optimizations, or website enhancements, are non-refundable.
Trials: Refunds are not applicable for free trial cancellations since no charges are incurred during the trial period.
Services Excluded from Cancellation: Certain services provided by Media Max LLC are non-cancelable or non-refundable.
Custom design projects that have been completed and delivered.
One-time consultation fees once the session has been conducted.
SEO or advertising campaigns that have already been launched or completed.
These exclusions help us maintain the quality and integrity of the services we deliver.
Impact of Cancellation on Deliverables: Upon cancellation, Media Max LLC will retain ownership of any work that has not been fully paid for. Clients will retain access to work that has been delivered and paid for:
Digital Deliverables: Access to paid deliverables will not be restricted post-cancellation.
Subscriptions: Canceling a subscription may result in the termination of access to certain tools, resources, or ongoing support associated with the service.
Resolving Disputes Related to Cancellation: We aim to address all client concerns regarding cancellations promptly and fairly. If you believe that a charge was made in error or have other concerns about the cancellation process, please contact us at:
Email: ali@mediamax.click
Phone: (870) 776-8890
Our team will review your case and respond within 3–5 business days, working to find a resolution that aligns with our policies and your needs.
Conclusion: Media Max LLC’s cancellation policy is designed to be fair and transparent, ensuring a smooth process for all clients. If you have any questions or need clarification about this policy, do not hesitate to reach out to us. We value your business and are committed to providing you with exceptional service at every stage of our partnership.